These Terms & Conditions ("Terms") govern access to and use of Normora's website, application, dashboards, AI co-pilot and related services (together, the "Service"), provided by Generalytics B.V., trading as Normora, Biesboschstraat 63-3, 1078 Amsterdam, the Netherlands, Chamber of Commerce (KvK) number 90450213 ("Normora", "we", "us", "our"). By creating an account, connecting an accounting system, or otherwise using the Service, you ("you", "your", or the "Customer") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.
If you do not agree to these Terms, do not access or use the Service. Your continued use of the Service after any update to these Terms constitutes acceptance of the updated Terms, as described in Section 13.
Normora provides a platform and services for financial analysis and bookkeeping support. It connects to your ERP (the software your company uses to manage and process its financial and administrative processes and data, such as Exact Online), imports your chart of accounts and general ledger, processes the invoices and documents you supply, supports your bookings by booking the entries you confirm in Exact Online, and computes financial metrics, dashboards, reports and insights — including but not limited to cash position, runway, revenue, EBITDA, EBIT, working capital, accounts receivable and payable aging, and anomaly flags. The Service also offers an AI co-pilot that answers questions about your financial data in natural language.
When you connect your ERP, you authorize Normora to read the ledger, transaction and master data made available through that connection. We process that data, and the invoices and documents you supply, on your behalf and exclusively to provide the Service to you: we store it — including your chart of accounts, ledger balances, transactions, invoices and bills — on servers under our own management in the Netherlands so we can compute and display the dashboards, reports and AI co-pilot responses that make up the Service. The Service writes to your ERP only what you confirm: in Exact Online, it creates the bookings (purchase and sales invoices, memorial entries), ledgers, relations and fixed assets you confirm in the Service; it never edits or deletes records there. You remain solely responsible for the accuracy, completeness and legality of the data held in your ERP and for the bookkeeping decisions made there, including the bookings you confirm in the Service — suggestions made by Normora are proposals that you check before confirming them. Your ERP and other connected systems are not owned or controlled by Normora; your use of them is also subject to their providers' own terms. At your request, we delete the data concerned from our production systems within two working days, and our backups are deleted automatically after 90 days — see our Privacy Policy for how we store, protect and delete your data.
We take the accuracy of the figures shown in Normora seriously. Metrics are computed programmatically, directly from the ledger data your connected accounting system provides, using mapping and calculation logic that we test and refine on an ongoing basis, and we make reasonable efforts to keep every number — cash, runway, EBITDA, EBIT, working capital, aging buckets and every other figure — as accurate and up to date as possible. The same applies to the AI co-pilot, which answers questions about your data in natural language: like any AI system it can misinterpret a question or summarize data incorrectly, and its responses should be verified the same way as any other figure before you rely on them.
That said, Normora is a reporting and analytics tool, not an accountant, auditor, tax advisor or financial advisor, and nothing displayed in the Service constitutes financial, accounting, tax, investment or legal advice. Figures can be affected by factors outside our control, including but not limited to: incomplete, delayed, incorrectly entered or miscategorized data in your source accounting system; account mapping or chart-of-accounts configuration; sync delays or interruptions with a connected system; currency conversion; and software defects. You are responsible for reviewing and independently verifying any figure before relying on it for a business, financial or legal decision, and for reconciling it against your own books and, where appropriate, your accountant or auditor.
No responsibility for errors or decisions made on them. While we work hard to keep every number as accurate as possible, Normora is provided "as is" with respect to the figures it displays. To the fullest extent permitted by law, Normora accepts no responsibility or liability for incorrect, incomplete or delayed numbers, or for any decision, action or omission you or anyone else makes in reliance on them — see Section 10 for the full limitation of liability.
You agree not to:
Normora and its licensors own all right, title and interest in the Service, including its software, design, trademarks and content, excluding your data. We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription, solely for your internal business purposes. You retain all rights to the accounting and ledger data you connect; we use it only to provide the Service to you, as described in our Privacy Policy.
The Service, including all figures, dashboards, reports, financial insights and AI co-pilot responses, is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation. We do not warrant that the Service will be free of defects, that figures will always be accurate or complete, or that any error will be corrected within a particular timeframe.
Each party is responsible for its own obligations under these Terms and the GDPR. Normora cannot be held liable, except in the case of intent or deliberate recklessness (opzet of bewuste roekeloosheid).
In particular, to the fullest extent permitted by applicable law, Normora, its officers, employees, contractors and licensors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, business opportunity or goodwill, arising out of or related to your use of, or inability to use, the Service — including, without limitation, any loss or damage arising from:
Where liability cannot be excluded under applicable law, our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort or otherwise, will not exceed the total fees paid by you to Normora for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, such as liability for death or personal injury caused by negligence, or for fraud. You agree to indemnify and hold Normora harmless from any claim, liability, damage or expense arising from your breach of these Terms or a decision made in reliance on data from the Service without independent verification, except to the extent caused by our intent or deliberate recklessness.
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service, with notice where reasonably practicable. Upon termination, your right to access the Service ends; provisions that by their nature should survive termination — including Sections 5, 9, 10 and 12 — will survive. Our commitments on how we handle your data, set out in our Privacy Policy, continue to apply for as long as we process it on your behalf.
These Terms are governed by the laws of the Netherlands, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be submitted to the competent court in Amsterdam, unless mandatory local consumer-protection law provides otherwise.
We may update these Terms from time to time to reflect changes to the Service or for legal or regulatory reasons. We will notify you of material changes by email or through the Service before they take effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
Questions about these Terms can be sent via our contact page.